Our Policy


1. Personal Data & Privacy

By using the WanderGenie app, you consent to the collection, storage, and use of your personal information as outlined in this policy. We collect information such as your full name, email, date of birth, passport, and driver's license. This information is vital for processing bookings and personalizing your travel recommendations.

WanderGenie also requires access to your location data to enhance your travel planning and booking experience. By granting access, you consent to the use of this data for the aforementioned purposes.

We use AI technology, including OpenAI's natural language processing capabilities, to provide personalized travel recommendations. By using WanderGenie, you understand and agree that the information and recommendations provided by our AI systems are based on the data provided by you and other sources, and while we strive for accuracy, WanderGenie cannot guarantee the absolute correctness of such recommendations.

Data storage and use will comply with the laws and regulations of your home country and, in case of international travel, the destination country. WanderGenie will adhere to GDPR regulations for users from the European Union.

2. User-Generated Content

Users of WanderGenie are allowed to post comments and reviews on the platform and on social media. However, you must ensure that your comments are respectful and do not infringe upon the rights of others. Offensive, illegal, or inappropriate content can lead to the suspension or termination of your WanderGenie account.

3. Refunds & Cancellations

Bookings cancelled within 24 hours will be fully refunded, as per our cancellation policy. After the 24-hour period, refunds and cancellations will be subject to the terms and conditions set by our travel partners.

4. Payment Processing

WanderGenie processes payments through our trusted partner, Stripe. We will be adding more payment partners that meet our high security and trust standards. For further information on payment processing security, please refer to our Payment Policy.

5. Group Travel

Group bookings are allowed for a maximum of 6-8 people, depending on the region. Please note that we cannot guarantee that all group members will be seated together during flights. In certain regions or destinations, local regulations or practices may impose additional limitations on group travel, and we advise users to familiarize themselves with such regulations.

6. Activities and Events

For activities, events, and tourist attractions, WanderGenie will provide the latest known prices at the time of your booking inquiry. Any booking made through WanderGenie for these activities grants you access to the respective locations.

7. Changes to the Policy

WanderGenie reserves the right to modify this User Policy at any time, and any changes will become effective immediately upon posting. By continuing to use the platform after these changes, you agree to abide by the revised policy.

By using WanderGenie, you agree to this User Policy, and understand that your use of the services offered by WanderGenie is at your own risk. If you have any questions or concerns about this policy, please contact our support team.

8. Regional Considerations

Depending on your geographical location or destination, you may encounter specific travel regulations, restrictions, or requirements. WanderGenie will do its best to provide up-to-date information and facilitate compliance. However, it is ultimately your responsibility as a traveler to ensure you meet all requirements for entry, stay, and exit in your chosen destination.

8. Delete your data

WanderGenie's data storage uses and will comply with the laws and regulations of your home country. To delete your travel history with WanderGenie. Please send an email to support@wandergenie.app

By using WanderGenie, you agree to this User Policy, and understand that your use of the services offered by WanderGenie is at your own risk. If you have any questions or concerns about this policy, please contact our support team.

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